QUALITY OF THE POSTAL AND LOGISTIC COMPANY’S SERVICES AND THE INNOVATIVE CONCEPTS OF ITS ACTIVITY

Abstract

The article describes one of the main criteria of the quality of the postal and logistics company’s services – the speed of delivery. Types of analysis of the speed of delivery of cargoes and postal items are offered, and the consumer's attitude to the delivery rate is shown. Factors of the quality of the postal and logistic company’s services, which are not related to the speed of delivery, are distinguished. The forms of calculation and accounting of postal services quality indicators are constructed. Based on the discussions of experts in the postal and logistics field, current trends and innovative technologies of postal and logistics services are outlined.