CONCEPTUAL BASES FOR PROVIDING THE QUALITY OF TRAINING AND DEVELOPMENT OF THE ENTERPRISE’S PERSONNEL IN MODERN CONDITIONS

Abstract

The article is devoted to the study of the categorical apparatus in the field of providing the quality of training and development of the enterprise’s personnel. The terminology used to denote the development of human resources in the enterprise is researched - vocational training, professional development, increasing of qualification, etc. It is revealed that the categorical apparatus in Ukrainian scientific research and official documents differs from that which is commonly used at the international level. The expediency of using the concept of “learning and development” to denote the qualitative transformation of the human resources of an enterprise has been substantiated. The correlation and special features of the concepts “personnel training” and “personnel development” are investigated. The advantages and risks of investing in the training and development of the company's personnel for all stakeholders: employees of the enterprise, owners of the enterprise, region, country and the world economy as a whole are revealed. Identified specific trends in the financing of training and development programs4 these trends reveal the dependence of the training budget on the size of the enterprise. The notion of the quality of training and development of the enterprise’s personnel is defined. The process of providing the quality of training and development of the enterprise’s personnel is reviewed from the point of view of basic quality management postulates. Focusing on the characteristics of the quality of services, the main parameters of the quality of training and development of enterprise’s personnel are defined. The principles of quality management in the field of training and development are researched.